Frequently Asked Questions (FAQ)
How long does it take to receive my order? Our standard production time is 6 - 10 business days, followed by shipping. Shipping times vary depending on your location and the shipping method chosen at checkout.
Can I cancel or modify my order after it's been placed? Unfortunately, once an order has been placed, we're unable to modify or cancel it as our production process begins immediately. Please double-check your order details before completing your purchase.
Return Policy- At Liberty Allegiance, we want you to be completely satisfied with your purchase. Please review our return policy below:
- Damaged or Incorrect Items
- If you receive a damaged or incorrect item, we apologize for the inconvenience and will gladly replace the item or issue a refund. Please contact our customer service team within 14 days of receiving your order to report the issue and provide photographic evidence where possible.
- Non-Returnable Items
- We do not accept returns or exchanges for items that are the wrong size or if you've simply changed your mind. Each product is made to order, and we encourage you to review the size guides provided on our website before making a purchase.
- Process for Returns
- To initiate a return for a damaged or incorrect item, please email our customer service team at libertyallegiancereturns@gmail.com with your order number and details of the issue. Our team will provide you with further instructions on how to return the item.
- Refunds
- Refunds will be issued to the original payment method used for the purchase.
- Thank you for shopping with us at Liberty Allegiance. If you have any questions or concerns about our return policy, please don't hesitate to contact us at libertyallegiance@gmail.com.
How can I track my order? Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
How can I contact customer service? If you have any further questions or concerns not addressed in our FAQ section, please don't hesitate to contact our customer service team at libertyallegiance@gmail.com. We're here to help!